Heaven and Home Massage (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, schedule an appointment, or use our massage and wellness services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

Information We Collect

Depending on how you interact with Heaven and Home Massage, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Mailing or billing address, when necessary
  • Appointment date and time
  • Information you provide when requesting or scheduling services
  • Information you voluntarily provide through contact or appointment forms
  • Payment or transaction information when you purchase services
  • Information you voluntarily provide about your service preferences or needs

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

  • Schedule and manage appointments
  • Provide massage and wellness services
  • Respond to questions, requests, and communications
  • Process payments and transactions
  • Send appointment confirmations, reminders, or other service-related communications
  • Improve our website, services, and customer experience
  • Communicate information about our services, promotions, or special offers when permitted by law
  • Maintain business records and comply with applicable legal obligations
  • Protect the security and integrity of our website and business

Appointment and Service

Information you provide when scheduling or receiving services may be used to help us provide appropriate services and manage your appointments.

Please avoid submitting sensitive personal information through a general website contact form unless we specifically request it through an appropriate method.

Cookies and Website

Our website may use cookies and similar technologies to make the website function properly, remember preferences, understand website traffic, and improve the user experience.

We may also use third-party analytics or website tools that collect information about how visitors use our website. These services may have their own privacy policies governing their collection and use of information.

You can adjust your browser settings to refuse or limit cookies. However, disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party companies or service providers to help operate our business and website, including providers for:

  • Appointment scheduling
  • Payment processing
  • Website hosting
  • Email or text communications
  • Website analytics
  • Marketing
  • Website security

These providers may receive information necessary to perform services on our behalf. We do not authorize third parties to use your personal information for purposes unrelated to providing their services to us, except as otherwise permitted or required by law.

Third-party services may have their own privacy policies, and we encourage you to review them.

Payments

If you make a payment through our website or through a third-party payment provider, your payment information may be processed directly by that provider.

Heaven and Home Massage generally does not need to receive or store your complete credit or debit card number when payment processing is handled by a third-party payment provider.

Marketing Communications

If you consent to receive promotional communications from us, we may use your contact information to send information about services, promotions, appointments, or other business updates.

You may opt out of promotional email communications by using the unsubscribe instructions included in the message or by contacting us directly.

For text messages, where applicable, you may opt out by following the instructions provided in the message.

Opting out of marketing communications does not prevent us from sending necessary service-related communications, such as appointment confirmations or changes.

*They are consenting to receive messages from the business
*Their personal info will not be shared with third parties for marketing purposes
*Message frequency (number of messages/month/week/etc., frequency varies, or recurring messages)
*They may reply STOP (or other keywords) to opt-out of future messaging
*They may reply HELP for more information
message and data rates may apply

How We Protect Your Info

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

When We May Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

  • Provide requested services
  • Process transactions
  • Work with service providers that support our business
  • Operate and maintain our website
  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect the rights, safety, property, or security of Heaven and Home Massage, our customers, or others
  • Prevent fraud or other unlawful activity

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, and complying with legal or regulatory requirements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.

You may also contact us to ask questions about the personal information we maintain about you or to request that we stop sending promotional communications.

Some information may need to be retained because of legal, business, accounting, security, or other legitimate requirements.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

Links to Other Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to periodically review this page for the most current information.